Refund and cancellation policy
This policy covers deposits, cancellations, and refunds for professional engagements booked with Digital Toolset.
Scope
These terms apply to financial auditing engagements such as contract compliance verification audits, payment obligation reviews, and vendor agreement compliance checks. They do not cover goods retail, software subscriptions, or training courses — we do not sell those through this site.
Booking deposit
A 30% deposit confirms your reserved start week. The deposit is credited against the final engagement fee stated in the signed engagement letter.
Cancellation by the client
- More than 14 days before the agreed start date: deposit refunded in full, less any non-recoverable third-party costs already approved by you in writing.
- 7 to 14 days before start: 50% of the deposit may be retained for reserved team time.
- Fewer than 7 days before start, or after fieldwork has begun: deposit is non-refundable; work completed to date is billed at the rates in the engagement letter.
Rescheduling
You may request one reschedule without penalty if notice is given at least 14 days before the start date and a new start week within 90 days is agreed. Later reschedules may require a fresh deposit.
Work already started
If you cancel after document-room intake or fieldwork has started, you remain responsible for fees for hours and deliverables completed, documented in a progress invoice. Materials we have prepared (clause maps, draft findings) remain our working papers until fees for that stage are paid, after which copies are released as specified in the engagement letter.
Non-refundable items
- Fees for completed stages already invoiced and paid
- Third-party disbursements approved by you (e.g. specialised translation or courier of sealed files)
- Time spent after you pause an engagement for more than 30 days without a written restart date, billed as a wind-down invoice
No-shows
If key client contacts fail to provide agreed access or attendance for scheduled walkthroughs without 48 hours’ notice, we may charge for the reserved half-day and extend the timeline.
Refund method and timing
Approved refunds are returned by the same method used for payment (typically bank transfer) within 21 business days after written approval. Processing times at receiving banks may add delay outside our control.
Partial refunds
Where an engagement is narrowed by mutual written agreement mid-stream, unused future-stage fees may be partially refunded or credited toward a revised scope. Already completed stages are not refunded.
How to request a refund or cancel
Email info@digital-toolset.digital with your engagement reference, or call +852 3460 2800. Include the reason and preferred resolution (cancel, reschedule, or scope change). We confirm receipt within two business days.
Exceptions
Nothing in this policy limits rights that cannot be excluded under Hong Kong law. Statutory audits and matters outside our engagement letter are not covered here.